Webinar:Construction Mediation and the User Experience: Pathways to Settlement and Satisfaction

Registration Fee:
AGC Member: $99.00
Non-Members: $149.00

Harold Coleman, Jr., Esq.
Executive Director & Mediator American Arbitration Association

Dr. Patricia D. Galloway
President & CEO
Pegasus-Global Holdings

Carrie Ciliberto
Senior Director & Counsel, Contracts & Construction Law
The Associated General Contractors of America


Construction Mediation and the User Experience: Pathways to Settlement and Satisfaction
June 25, 2014 l 3:00 - 4:30 p.m., ET

Construction industry professionals often participate in the mediation process, but somewhat secondarily. Typically, they follow the lead of the company's attorney. Nonetheless, industry executives still are able to - and should - play an oversight role in the process on behalf of their companies. However, only through an in-depth understanding and working knowledge of mediation dynamics can industry professionals be most effective in making sure the process serves their firm's best interests. Get a comprehensive introduction to the mediation process and identify best practices to enhance the user experience.

Topics include:

  • How to best prepare for a productive mediation experience
  • When is the best time to mediate
  • How to select the right mediator
  • How to set the tone for solution-focused mediation advocacy
  • When should you engage forensic experts in the process
  • How to control process costs
  • How to assess mediation objectives and settlement options
  • How to plan for contingencies
  • Which principals should attend mediation
  • How best to strategize and collaborate with outside counsel at mediation

A faculty of seasoned AAA mediators and industry professionals will lead the program, which will include Q&A. This program will provide you with a clearer understanding of not only the dynamics of mediation, but also techniques to better manage the process and increase overall user satisfaction.


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